DockVerdict Terms of Service & Administrative Audit Disclaimers

Effective Date: November 11, 2026

Platform Covered: DockVerdict (https://dockverdict.com) — including DockVerdict AP Audit, DockVerdict Compliance, and Carrier Insurance Payment Gate

Support & Legal Inquiries: support@dockverdict.com | legal@dockverdict.com

These Terms of Service ("Terms") govern access to and use of the DockVerdict software-as-a-service platform, websites, APIs, and document audit tools (collectively, the "Platform") provided by DockVerdict ("DockVerdict," "Company," "we," "us," or "our") to the business entity or organization accepting these Terms ("Customer"). By completing checkout, creating a workspace, or submitting documents to the Platform, Customer agrees to be bound by these Terms.

1. Administrative Decision-Support Disclaimer (Non-CPA, Non-Broker & Non-Legal Notice)

1. Automated Extraction & Rule Comparison Only: The Platform utilizes optical character recognition (OCR), multimodal document extraction, bounding-box coordinate mapping, and deterministic mathematical/rule comparison scripts to assist Customer's internal accounting, operations, and vendor-compliance personnel.
2. Not Professional Attestation, Insurance Brokerage, or Legal Advice: DockVerdict is a B2B workflow software provider and is not a Certified Public Accounting (CPA) firm, licensed insurance producer or broker, insurance underwriter, freight audit/payment fiduciary, or law firm.

• No Pass/Fail status, coverage summary, endorsement indicator (CG 20 10, CG 20 37, CG 24 04), or invoice variance report generated by the Platform constitutes a certified financial audit, legal opinion, or binding representation that an insurance policy is active, free of exclusions, or adequate for Customer's contractual exposure.
• ACORD 25 and ACORD 28 Certificates of Insurance are informational summaries issued by third-party insurance representatives and do not amend, extend, or alter coverage afforded by underlying insurance policies.

2. Mandatory Human-in-the-Loop Verification & Final Customer Authority

1. Customer Retains Final Operational & Payment Authority: The Platform operates strictly as a human-in-the-loop administrative assistant:

• Handwritten BOL & Low-Confidence Gate (< 0.90 OCR Threshold): Any Bill of Lading (BOL) arrival or departure detention timestamp, lumper receipt, or scanned policy endorsement exhibiting an automated extraction confidence score below 0.90 is automatically routed to HUMAN_REVIEW alongside its source document citation.
• External Actions Require Customer Approval: Customer's authorized personnel are solely responsible for reviewing original PDF source citations before: (a) approving or importing Accounts Payable (AP) vouchers (dockverdict_qbo_vouchers.csv) into QuickBooks Online or any ERP/TMS ledger, (b) issuing carrier billing dispute notices or adjusting accessorial charges, (c) placing a motor carrier or subcontractor on COI_PAYMENT_HOLD, or (d) authorizing any vendor, subcontractor, or motor carrier for load dispatch or site access.

1. No Autonomous Funds Custody: DockVerdict never initiates ACH or wire transfers, never holds freight trust or escrow funds, and does not act as a property broker or freight forwarder under 49 U.S.C. § 13904.

3. Commercial Plans, Billing Terms & Fair-Use Ingestion Guardrails

3.1 Subscription Tiers & Included Monthly Allowances

Subscriptions renew automatically at the end of each monthly or annual billing cycle unless canceled prior to renewal via Customer's billing portal or by written request to support@dockverdict.com.

3.2 Deduplication & Anti-Loop Fair-Use Policy

To maintain high availability and protect Customer workspaces from automated email forwarding loops on ap@dockverdict.com and coi@dockverdict.com:

• Duplicate attachments matching an existing SHA-256 content hash within a rolling 30-day window are automatically deduplicated at $0.00 overage charge.
• Automated extraction retries are bounded per packet, and anomalous webhook or auto-responder loops are automatically rate-limited with an immediate alert to the workspace administrator so no surprise overage fees accrue.

4. $499 90-Day Carrier Overcharge Back-Audit Guarantee & 7-Day SaaS Credit

1. Scope of Service: For a one-time fee of $499.00 (DockVerdict — 90-Day Carrier Overcharge Back-Audit), Customer may submit up to 500 closed carrier load packets (Rate Confirmation, Carrier Invoice, Signed BOL/POD, and Lumper/Scale receipts) from the preceding 90 days.
2. >=$1,000 Recoverable Leakage Guarantee: If the Platform identifies less than $1,000.00 in documented, rule-verifiable carrier billing discrepancies (unapproved detention, unauthorized lumper fees, fuel surcharge table variances, or duplicate billings) across a complete submission of at least 150 closed load packets, Customer is entitled to a 100% refund ($499.00) upon written request to support@dockverdict.com within 14 calendar days of audit report delivery.
3. 7-Day Subscription Conversion Credit (BACKAUDIT499): If Customer activates a paid monthly or annual subscription to DockVerdict AP Audit — Pro Brokerage Plan ($499/mo) or Growth 3PL Plan ($1,199/mo) within seven (7) calendar days of purchasing the $499 Back-Audit using promotion code BACKAUDIT499, 100% of the $499.00 Back-Audit fee is credited directly against Customer's first subscription invoice. Credits apply once per organization and carry no cash redemption value outside subscription billing.

5. Data Confidentiality, Tenant Isolation & Zero Model Training

1. Logical Tenant Isolation: Customer rate confirmations, carrier invoices, vendor rosters, and certificates of insurance are logically segregated per Customer workspace using scoped access controls and encrypted transport (TLS 1.3).
2. Zero Public Model Training: Customer documents, carrier pricing, and lane rates are processed exclusively via zero-data-retention enterprise inference APIs and are never used to train, fine-tune, or enrich public or cross-customer machine learning models.
3. Data Export & 30-Day Deletion: Customer retains full ownership of all uploaded documents and audit exports. Upon subscription termination or written request to privacy@dockverdict.com, all stored Customer PDFs, extracted records, and CSV exports are permanently purged from active storage within 30 calendar days.

6. Limitation of Liability, Governing Law & Communications Compliance

1. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOCKVERDICT'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO DOCKVERDICT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, INCLUDING UNRECOVERED CARRIER OVERCHARGES, DISPATCH DELAYS, OR THIRD-PARTY INSURANCE COVERAGE DISPUTES.
2. Authorized Compliance Notices & Email Opt-Out: When Customer initiates a Carrier Billing Dispute Notice or Certificate Deficiency Reminder through the Platform, Customer confirms an existing commercial relationship with the recipient vendor, motor carrier, or insurance agency. Commercial communications from DockVerdict honor authenticated SPF/DKIM/DMARC standards and immediate one-click opt-out at https://dockverdict.com/unsubscribe.
3. Governing Law & Contact: These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. Notices and legal inquiries may be directed to legal@dockverdict.com.

Operational Audit Notice: Extracted invoice figures, OCR detention timestamps (<0.90 confidence routed to human review), and ACORD 25/endorsement checks are provided for administrative decision-support only and do not constitute CPA audit attestation, legal advice, or licensed insurance brokerage verification. Always verify source PDF citations prior to ledger posting or carrier dispatch.